Customer Feedback

I ordered a crib mattress as well as several smaller bedding items from The Clean Bedroom. I did a lot of research prior to placing my order, and found that they had both a great selection and very competitive prices.

Minutes after placing my order I was informed via e-mail that the bedding items would ship separately from the mattress, which would be shipped directly from the manufacturer after being made to order. The bedding items shipped within 2 days and the mattress was shipped within 2 weeks, as promised. All items arrived quickly and undamaged. I was updated frequently on the progress of my order by e-mail, and given tracking numbers for all of the packages so that I knew the exact day the pieces would be delivered.

Over all, I was very impressed with The Clean Bedroom. I would definitely order from them again. Great selection, great prices, and fast and reliable shipping.
-- Miriam

We purchased the Pure Rest crib mattress and puddle pad. Great Items and Great Customer Service. Great communication. Good Job The Clean Bedroom Good Job!!!
-- Terrance

This was the best site I visited in terms of information provided and comparison of the different products. By looking at the descriptions of the products on this site I was able to make a perfectly informed decision about what the pluses and the minuses of each item were before I decided which one to buy. When the item arrived it was precisely as it had been described. The site helped me weed through many options and made me change my initial opinion. It is most helpful in that regard. In terms of price it is comparable to the rest, maybe a bit lower than the rest, but minimally so. Fluctuations in price in these products are very minute, anyway. I bought a mattress topper and a pillow from them and when they arrived I realized that they were exactly as they had been described on the site. And free shipping for them was very helpful. I recommend this site and the products without any reservations.
-- N.P.

Overall Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: Service was excellent, 2 wool covers (Crib and Queen) came quickly. When I had a question they answered it over the phone right away. Thank you.
-- Rod S

Overall Rating: Excellent
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comment/s: Shipping updates not so great but customer service was amazing. Great quality product.
-- J. Rourk

I ordered a Natura comfort plus wool mattress topper from The Clean Bedroom because it had the best price by far plus free shipping. But I also really like the descriptions and information you can find on the site. The only negative comment I have is that the estimated shipping date was not disclosed until I received my purchase confirmation email. The estimate was 3 1/2 weeks however I received it in less than 2 weeks. I would not hesitate to buy from this merchant again.
-- Susan

All of my items were delayed, but that was just due to availability; it took a month to get the crib mattress, but it was shipped as soon as it became available. Each item was shipped as it became available, which I'm sure made the shipping more expensive than they had anticipated.

This was the most affordable truly organic (some simply contain organic cotton and are then treated with toxic chemicals) crib mattress I could find online and I am pleased with the quality as well as the warranty. I would definitely recommend The Clean Bedroom!
-- Angie

I love the Natura wool topper! I was happy to get the foam topper off of our bed. I love The Clean Bedroom and hope to purchase more products from you in the future.

Thanks again!
-- Rhonda

This is a top-notch business to deal with. I received a wrong size in one item, notified them and it was handled in a very pleasant, efficient and professional manner. And they over-compensated for their error, in my opinion. I've dealt with many companies online recently and this one distinguishes itself with its great customer service. They’ve earned a loyal customer.
-- K.M.

We received our mattress and pillows (very timely delivery!) and they were put to use last night. We are quite pleased with our choices. The mattress is supportive yet comfortable. The pillows were just right.

We were also appreciative of your assistance in helping us learn about the mattress options and in helping us get a great deal.

Thanks again,
T.J. (Royal Organics Quilt-top mattress set, Natura Wool Cloud Plus pillows)

"I couldn't have hoped for a better holiday shopping experience! Having received some vague and unhelpful feedback regarding holiday shipping times from another vendor selling Crescent Moon Alpaca Wool Pillows, I came across The Clean Bedroom and sent off an email inquiry. Not more than a few hours later I received a note stating the pillows were available to ship out immediately and I would be "in good shape" for a Christmas delivery.

What impressed me right away is that while neither dealer promised a Christmas arrival, Christine at The Clean Bedroom took on a let's-make-this-work attitude (instead of the typical CYA "I can¹t make any guarantees" I heard elsewhere) that won my business over on the spot.

I purchased one Crescent Moon Alpaca Wool Pillow Standard (which my wife loved!) at a good price and a low shipping rate. Total price was well below what I found elsewhere. It was sent out almost immediately and arrived on time before the holidays in excellent condition. I will be back to The Clean Bedroom for sure!"
-- Ruben

"I am absolutely thrilled with my gift purchase of Crescent Moon Alpaca Wool comforters and European pillows. It was a 40th Wedding Anniversary gift for my parents and they are simply blown away by the quality and durability of the products. My mother suffers from constant migranes and both my parents suffer greatly from back pain. Miraculously, the night they began using Crescent Moon comforters and pillows was the first time they slept soundly, uninterruptedly, and migraine and back pain free!!!"
-- L.N. Freehold, NJ

"I received my order this past week - I love it all! It's wonderful stuff - I feel like I am sleeping in a bed in a luxurious hotel :)  Thanks again for all your help - I feel like I paid a good price for a great product."
-- M.M.

"...We love the bed set and thank you for your professional service over the last several months. Don't hesitate to use us as testimonial references in your sales and marketing efforts. Truly a great product and that has certainly gone a very long way in addressing the allergy symptoms that have plagued my wife all her life, not to mention just a very comfortable, supportive mattress giving us solid sleep patterns on a consistent basis."
-- J.A. (Savvy Rest "Serenity" customer)

"We received the bed and have been delighted with it so far. What I did want to tell you is that the delivery service was fantastic! I will definitely recommend your company to friends who are shopping for a new bed! Thanks!"
-- P.E. (about her Natura Summit Latex Mattress Set)

"We ... received yesterday ... its both beautiful and comfortable but firm. When I walk around my bed I can feel a very powerful energy - I've never felt something like that before from a piece of furniture - it's quite amazing! Looking forward to buying more in the future!"
-- Suzannah (Naturally Organic Futon)

"yo i plugged it in and left it on last night and didn't cough at all! looooove that thing."
-- Matt (about his Austin Air HealthMate Jr)

"You guys have a great site and we look forward to enjoying our new bed. Thanks for all the help!"
--Brian

"Thanks so much for the excellent service we received on our order. My son and his wife are delighted with their Organic Futon mattress. The service could not have been better on every level. Please share our appreciation with the team for their outstanding service."
--Donna

"Our bed arrived last night and we enjoyed our first night with it by sleeping very well. My spouse, who has a bad back, is very pleased.

The driver was so helpful. There is no parking available in our neighborhood and we live up a few flights, so he and my husband worked it out, and got the bed up to our 3rd floor apartment. Very nice driver (we tipped him, of course).

Thanks for arranging for this."
-- Deborah

"In April of 2005, I became ill. I had respiratory problems, and I found it difficult to sleep. A doctor diagnosed me with multiple chemical sensitivities and recommended some changes in my home environment, specifically my bedroom. I found The Clean Bedroom website, and it has helped my health so much. I like your products and great customer service. My health has improved at least 70 percent, and I'm able to resume normal activities and duties now because of the products I've purchased from your company."
-- Janet Chitty