In the event that your product
is defective, within 30 days from delivery, we will
replace your purchase immediately at no charge and pay
for all associated shipping costs. Please call us at
(866) 380-5892 to speak to one of our customer service
representatives who will provide you with instructions
on how to process your return. If more than 30 days
have passed since your purchase and the product is still
under warranty, our customer service department will
give you the information you need to have your product
repaired or replaced at a manufacturer’s authorized
product repair center.
If you are not satisfied
with your purchase other than mattresses and toppers,
The Clean Bedroom will allow you 30 days to notify us
that you need to return your merchandise. Items that
are in the original brand new condition and in the original
packaging will be refunded for the full amount of the
product, less original shipping charges. You will be
responsible for return shipping costs.
If you are not satisfied
with your purchase, The Clean Bedroom will allow you
30 days from receipt of your product to return your
merchandise. You will receive a partial or full refund
for your product based on the categories below. Some
products are non-returnable so exceptions apply. Additionally,
you will be responsible for all outbound (including
special shipping) and return shipping and handling costs.
The Clean Bedroom must pass
along manufacturer’s re-stocking fees as follows:
Austin Air products – 25%
All bedding items that are returned after use are subject to a 10% re-stocking fee.
The Clean Bedroom cannot
accept returns on the following items:
- Items damaged by you or deemed
in un-saleable condition
- Bedding that has been opened
or used may not be resold and is not returnable by
law. All bed linens items must be brand new, unused and
unopened.
- All
Mattresses & Futons are non-returnable
- Special and custom orders
are non-returnable
All return shipping costs are the customer's responsibility. We do not reimburse
shipping costs or issue UPS call for pick up for any customer return.
Call (866) 380-5892 BEFORE
sending any item back to The Clean Bedroom.
Please retain both receiving and/or
return shipping and tracking slips so this information
can be used to expedite any credits in the event of
a return.
- All returns must be in the
original packaging including the manuals, accessories,
warranty information, and filters (if applicable).
- A letter stating reason for
return, along with contact information must be included
in your package.
- Once the item is received at
the specified address and is verified to be in original
condition or is lightly used, applicable credit will
be issued to the customer's credit card. Customers
should allow 30 days for a refund to appear on their
statements.
If you have refused your
order upon receipt, you will be liable for any promotional
outbound (including special shipping) and return shipping
and handling costs.
Call (866) 380-5892 to discuss
any return issues you might have. We’ll be happy
to help you.
|
