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Free Shipping Offer
Free Shipping Offer applies to orders over $150 shipped to addresses within the continental United States only. Offer is good for shipping costs up to $300. Remote areas, urban addresses, and buildings with more than two flights of stairs (in home set up customers only) may incur additional shipping charges.
Additional Exceptions & Policies:
• Free Shipping on mattresses is curbside delivery only. Delivery is either to the back of the truck or to the front door depending on mattress brand purchased.
• Shipping to remote or urban areas – Customer will be contacted to approve additional shipping costs before the order is processed.
• In home set up – Included in Free Shipping Offer on Royal Organics mattresses only, except where noted above. If goods need to be carried up more than two flights of stairs there will be additional cost of $75. In home set up can be arranged on all other mattresses and furniture with additional shipping costs being paid by the customer. In-home delivery and set up costs will be quoted in advance and included in order total.
• Items shipping to Alaska and Hawaii - Qualify for a free shipping "credit" based on normal costs to ship that particular item within the continental U.S. Additional shipping costs will be quoted in advance and included in the order total.
• Orders shipping to Canada – Qualify for a free shipping "credit" based on the amount normally charged for shipping that item within the continental U.S. Additional shipping costs will be quoted in advance and added to the order total. All Canadian taxes, customs fees and duty are the responsibility of the customer. We do not ship items via UPS to Canada.
• Shipping Furniture – A shipping credit of $100 is offered on all furniture items. Additional shipping costs will be quoted in advance and included in order total.
• We do not ship anywhere outside of the United States and Canada.
Refusing Shipment
Refusing shipment will result in your credit card being charged for both outbound and return shipping, plus applicable re-stocking fees. WE DO NOT OFFER A RETURN POLICY ON ANY MATTRESS, FUTON OR FOUNDATION. If any mattress, futon, or foundation is returned to us, we will refuse shipment.
Refusing shipment on items drop shipped from manufacturers in Canada will result in your credit card being charged for both outbound and return shipping, duty and customs broker fees, and any applicable re-stocking fees.
Return Shipping Costs
All return shipping costs are the customer's responsibility. We do not reimburse
shipping costs or issue UPS call for pick up for any customer return.
The Clean Bedroom (TCB) is committed
to privacy. The following discloses our information
gathering and dissemination practices for our website:
www.thecleanbedroom.com.
We use your customer contact
information to get in touch with you when necessary
and for delivering the product. We use your e-mail address
to confirm your Internet order or notifying you of the
status of your order. (You will receive our email newsletter
and you can unsubscribe at any time.) Your personal
data including your billing and account information
remain safe and private. We will not sell or give away
your name, address, phone number or email address.
For those of you who choose
to join The Clean Bedroom mailing list or request a
catalog, we do not make your email address or physical
address available to other companies. We publish an
email newsletter once or twice a month featuring information
to help you create a safer, cleaner sleeping environment,
along with new products and special offers. You can
"unsubscribe" anytime and you will not receive
any further issues.
All online transactions in
our store are handled with industry-standard Secure
Sockets Layer (SSL) encryption. When you enter your
credit card number and personal information into the
order form, it is transmitted across the Internet in
an encrypted (scrambled) form, then decoded when it
gets to us. This provides a secure online shopping environment
for you, our valued customer.
You can also order by phone (866)
380-5892 Monday-Saturday 9am-6pm EST.
The Clean Bedroom accepts
VISA, Mastercard, Discover and American Express credit
cards for online payment of merchandise. Under the Fair
Credit Billing Act, your bank cannot hold you liable
for more than $50.00 of fraudulent charges. If your
bank does hold you liable for any of this $50.00, we
will only cover the entire liability for you, up to
the full $50.00. We will only cover this liability if
the unauthorized use of your credit card resulted through
no fault of your own from purchases made while using
the secure server. In the event of unauthorized use
of your credit card, you must notify your credit card
provider in accordance with its reporting rules and
procedures.
If you have any questions
about this privacy statement, the practices of this
site, or your dealings with this Web site, you can contact:
The Clean Bedroom
43 Tidy Road
Eliot, ME 03903
(866) 380-5892
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